CXC Director

The CXC director is responsible to lead and elevate the social voice for our clients.  The director does this through concerted leadership to drive new prospects, design and oversee implementation of the client's social media strategy across social channels, ensure alignment with defined business objectives, and maximize engagement.


The director owns the execution of the social media strategy and engagement to achieve program and campaign goals.  The director also manages the CXC team and is responsible for the effectiveness of the team’s work. Key accountability includes building and nurturing effective relationships with stakeholders and leadership across Fuuzion and client organizations, and sustaining clear consistent communication and execution of strategy across all social media channels company-wide.


  •  Own the Engagement. Be Human. Connect.

  •  Define CXC strategy, initiatives, and priorities. Manage team resources to execute

  •  Drive rapport, affinity, and advocacy with new prospects

  •  Demonstrate subject matter expertise and excellence in social marketing

  •  Own ‘Engagement’ across all CXC programs / campaigns to achieve client objectives

  •  Manage the CXC team be accountable for the effectiveness of the team’s work

  •  Hands-on leader engaged directly with team members, campaigns, and clients

  •  Support team success and effectiveness in all dimensions (strategy, campaigns, escalations, training, service delivery, admin)

  •  Nurture collaborative relationships across team and client organizations

  •  Deliver regular performance reports. Provide actionable insights to stakeholders

  •  Passionate commitment to measure and use results to continuously improve

  •  Discern opportunities, define and execute projects to realize improvements

  •  Sustain transparent open communication with internal / external stakeholders


  • Progressive experience in digital marketing, preferably social media (7+ yrs)

  • Demonstrated success as marketing strategist, leader and communicator

  • Expertise with social networks and best practices for leveraging each

  • Professional success managing cross-functional teams and strong personalities

  • Excellent verbal and written communication skills. Confident speaker / presenter

  • Ability to manage stressful competing demands and deal with frequent change

  • Experience developing “ownership” for end-to-end solutions among team members

  • Strong data analytics skills with demonstrated ability to discern viable conclusions, recommendations, and action plans from analysis. Ability to drive action from data

  • Ability to succeed with all functional areas and organizational levels

  • Exceptional problem-solving skills. Thrives on “solving” perceptions

  • Positive, willing, proactive, self-driven, detailed with strong organizational skills.

  • Marketing agency experience a plus







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