CXC Analyst

The CXC Analyst is integrated in all aspects of the CXC operation.  Responsibilities include hands-on campaign execution across all dimensions of client programs.  The analyst is a marketing professional with a deep interest in developing expertise in driving marketing influence through creating community and connection with individuals at scale.


The CXC Analyst is an expert user of the social media management toolset with an excellent aptitude to know when and how to deploy each tool, method, best practice, and personal touch to create compelling interactions.  The analyst has drive to deliver measurable results in an intangible world.


  • Own the Engagement. Be Human. Connect.

  • Create community with customers. Build affinity and individual rapport at scale

  • Grow awareness of the client's brand

  • Serve the client's customers. Help to proactively engage, surprise with delight, anticipate needs, resolve issues and escalations in the spirit of community and relationship

  • Build and maintain brand broadcast content calendar

  • Develop subject matter expertise and excellence in social marketing

  • Partner with CXC and client for targeted and purposeful social media amplification

  • Analyze social data to measure engagement, affinity, sentiment

  • Leverage data to develop actionable observations and recommendations to improve performance

  • Build tools, templates, and methods to enable greater scale and impact

  • Help identify key conversations where client should actively engage further


  • Experience in digital marketing, preferably social media (1 – 3 yrs)

  • Demonstrated success customer care

  • Experience in social media and online engagement tools, preferably Sprinklr

  • Passion for social media, community, engagement, 1:1 marketing

  • Collaborative team player who works well with diversity of opinion and abilities

  • Excellent verbal and written communication skills

  • Ability to manage stressful competing demands and deal with frequent change

  • Strong initiative, excellent organizational, time and self-management skills

  • Comfortable managing without authority and providing feedback to peers







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